Pricing
Simple. Transparent. Clearly Defined.
Your monthly rate has two parts: the accommodation rate for the room you choose, and your level of care, determined by a written service assessment completed before move-in. You will know your full monthly amount before you sign anything.
We send our complete rate sheet to any family who asks. Room rates, both care levels, respite, bed hold, and one-time fees. Nothing is held back for the tour.
How our pricing works
Three ways to live here, two care levels. A private room, the Master Suite on its own, or the Master Suite shared by two residents.
Meals, personal care, housekeeping, laundry, activities, and 24-hour on-site staffing are included in every rate. Standard Care covers the daily assistance most residents need. Enhanced Care is the only add-on.
Personal care levels
A written service assessment is completed before move-in and determines the care level. There is no point system and no monthly recalculation.
The level is set at assessment, and you will know your full monthly amount before you sign.
Standard Care — included in every accommodation rate. Hands-on assistance with bathing, dressing, grooming, toileting, and eating as needed. Standby assistance with walking and transfers. Medication assistance. Occasional incontinence care.
Enhanced Care — added only while one or more of these is required on a sustained basis: full incontinence care, substantial behavioral support, or hands-on assistance with four or more activities of daily living.
Short-term and respite stays
Room Terms
Private room Seven-day minimum stay. Subject to availability.
Shared suite Seven-day minimum stay. Subject to availability.
Daily rates for both room types are on the rate sheet.
One-time fees
Community fee - Due upon signing the Residency Agreement. Nonrefundable.
Covers the service assessment, admission coordination, and preparation of the room.
Bed reservation - Applies only when a room is held between signing and the scheduled admission date.
Credited in full toward the first month's accommodation charge.
Included in every rate
Three meals daily, prepared fresh, plus snacks
Assistance with bathing, dressing, and grooming
Assistance with self-administration of medications
Weekly housekeeping and daily tidying
Personal laundry and linens
Utilities, Wi-Fi, and basic cable
Not included in the monthly rate
Provided by the family
Incontinence supplies - Briefs, pads, and wipes are supplied by the family and kept in the resident's room.
Staff assistance with incontinence care is included in the personal care level determined by the written service assessment.
Billed by outside providers
Transportation - We schedule and coordinate trips. The transportation provider bills the resident or family directly.
Medical and therapy - Visiting physicians, home health, therapy, and hospice bill the resident or the resident's insurance.
Pharmacy - Medications, delivery, and copays are billed by the pharmacy.
Salon and barber - Visiting stylists set their own rates and bill the resident directly.
Monthly family dinner for relatives, by RSVP
Daily activities and companionship
24-hour on-site staffing
Coordination with visiting physicians and therapy
Family updates from the administrator directly
What we do not provide
New Moon is licensed by the Agency for Health Care Administration under a Standard license. We do not provide skilled nursing, ongoing licensed nursing services, or a secured memory care setting. If we are not the right fit for your family, we will tell you promptly and help you understand what level of care to look for.
Staff do not accompany residents to appointments outside the home. We coordinate the scheduling and the transportation. A family member or an outside escort service travels with the resident.
We do not serve meals to visitors day to day. Families are invited to the monthly family dinner by RSVP.
Rate changes
All rates, fees, and terms are set out in full in the Residency Agreement and its attached fee schedule. Rates are reviewed annually. Residents receive at least 45 days' written notice of any increase.
A move to Enhanced Care takes effect no sooner than 45 days after written notice. A return to Standard Care takes effect at the next billing cycle, with no waiting period.
Level of assistance
The type and extent of assistance a resident requires affects the amount of caregiver support involved in their daily care.
Bed hold
If a resident is hospitalized or goes to rehab, we hold the room at 95% of the monthly rate for up to 30 days. The 5% reduction reflects meals not served while they are away. Before they return, we complete a care level review and confirm we can meet their needs, and we confirm the rate in writing.
Payment
New Moon is private pay only. We do not accept Medicaid or Optional State Supplementation. Some families may use long-term care insurance benefits or VA Aid & Attendance, when eligible, to help offset the cost of assisted living. We're happy to provide documentation requested by your insurance carrier or the VA.
What actually drives the cost of assisted living in Lake County
If you're comparing options across Eustis, Mount Dora, Tavares, and the surrounding area, four things move the number more than anything else:
Call us with any questions. No obligation, no sales presentation. If New Moon is not the right fit, we will say so.
Size of the community.
Size affects both the experience and the way pricing is built. Look past the advertised base rate and ask exactly what is included, what carries an additional charge, and under what circumstances the monthly rate can change.
Room type.
A private room costs more than a companion room. It's usually the largest single variable in any quote you'll receive.
How pricing is structured.
Assisted living communities structure pricing differently. Some use an all-inclusive rate, while others charge separately for certain services or levels of assistance. Ask what is included in the quoted rate, what may result in additional charges, and how future rate changes are determined. Get those answers in writing.
Level of assistance.
The type and extent of assistance a resident requires affects the amount of caregiver support involved in her daily care. At New Moon, care needs are evaluated based on the nature, frequency, and intensity of assistance required. Not simply the number of activities with which a resident needs help.
Care needs are reviewed before admission and may be reassessed when there is a material change in a resident's condition or support needs. Any applicable change in care level or rate is communicated in writing in accordance with the Residency Agreement.